Frequently Asked Questions (FAQ) for Capsule Hôtel
Reservations and Pricing
How can I reserve a capsule?
You can reserve directly on our website, by phone, or via our partner online booking platforms.
What are the prices for the capsules?
Our prices vary depending on the season and the type of capsule selected. For current rates, please visit our website or contact us directly.
Can I cancel or modify my reservation?
Yes, you can cancel or modify your reservation according to the terms specified at the time of booking. Please refer to our cancellation policy for more details.
Arrival and Departure
What time can I check in and check out of my capsule?
Check-in begins at 3:00 PM, and check-out is before 11:00 AM. Special arrangements can be made upon request and based on availability.
Can I check in late or check out early?
Yes, we offer late check-in and early check-out options. Please notify us in advance to arrange this.
Amenities and Services
What amenities are included in the capsule?
Each capsule is equipped with free Wi-Fi, electrical outlets, adjustable lighting, and a ventilation system. Bed linens and basic toiletries are also provided.
Do you offer luggage lockers?
Yes, we provide secure lockers for storing your luggage and personal belongings.
Do you offer meals or dining services?
We do not have a restaurant on-site, but we partner with local restaurants for delivery. Additionally, we offer breakfast at an affordable cost.
Safety and Privacy
How do you ensure guest safety?
Our hotel is equipped with security cameras and a key card access system to ensure guest safety. Our staff is also available 24/7 to assist with any needs.
How is my personal information protected?
We use advanced security measures to protect your personal information. Please refer to our privacy policy for more details.
Miscellaneous
Do you accept pets?
Unfortunately, pets are not allowed in our hotel due to hygiene and safety reasons.
Are there any age restrictions for guests?
Guests must be at least 18 years old to stay in a capsule. Minors must be accompanied by an adult.
Do you offer activities or excursions?
We can arrange local activities and excursions upon request. Please feel free to inquire at our front desk for more details.